How do I change my password or MFA app?

Introduction

HIC has an account management portal which allows you to change your password and configure new multi-factor authenticator apps. In the event that your password is lost, it is important that you change your password as quickly as possible. Similarly, if you change your phone, you will need to register a new authenticator app.

The account portal can be accessed at https://auth.hic.dundee.ac.uk/realms/hic-sso/account/ - This will use the same email address and password as when you login to the TRE.

How to Change Your Password

1. Login to the portal at https://auth.hic.dundee.ac.uk/realms/hic-sso/account/

2. On the left, select Account Security and then Signing In.

3. Under “Basic Authentication” select Update.

   1. You will be asked to confirm your current password and then enter your new password twice.

How to Update Multi-Factor Authentication

1. Login to the portal at https://auth.hic.dundee.ac.uk/realms/hic-sso/account/

2. On the left, select Account Security and then Signing In.

3. Under “Two-factor Authentication” click “Set up Authenticator application”

   1. You will be asked to confirm your current password, and then directed to the same form used to configure MFA previously. For this, you can follow What is Multi-Factor Authentication? Why is it asking me for a code when I login?

I have forgotten my password

To ensure the safety and security of our TRE platform, we do not have a password reset form. If you have forgotten your password, please email HICSupport@dundee.ac.uk from your approved email address.