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When we receive this email, our project management system will automatically create a ticket for your request.
Requests must be sent form your work account only (your work account that we consider the ‘TRE User Organisation’ according to our TRE User Agreement), and not Gmail/outlook , nor other personal email, etc.
Tickets are reviewed on week days and may take 1-3 days to be approved for simple file requests (e.g. summary reports, tables). More complex requests such as trained models or software, may take significantly longer.
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